Here’s the revised Return & Refund Policy for SM SPORTS, formatted professionally while keeping it clear and customer-friendly.

Return & Refund Policy – SM SPORTS

At SM SPORTS, we are committed to providing the best service to our customers. However, there may be instances where you need to return or replace a product. Please read our return and refund policy carefully before proceeding.

1. Return & Exchange Guidelines

1. Returns or exchanges are accepted within 7 days of receiving the product.
2. The product must be unused, in original packaging, with tags intact.
3. Sale items, promotional offers, and clearance products are non-returnable.
4. Do not return any damaged products without prior approval from our customer service team.

2. How to Initiate a Return

📧 Email: smsports086@gmail.com
📱 WhatsApp/Mobile: 9810293482

When requesting a return, please provide:
✔ Order number
✔ Product details
✔ Reason for return
✔ Unboxing video (mandatory)

• All returns undergo inspection before processing refunds or exchanges.
• Separate orders must be returned individually to avoid processing delays.

3. Refund & Exchange Details

✅ Eligible for Refund/Exchange

• Defective or damaged products (must be reported within 24 hours).
• Incorrect product received (request replacement/refund within 7 days).

❌ Non-Returnable Items

• One-Day Delivery products are not eligible for return or refund.
• Used badminton, tennis, and table tennis rackets cannot be returned.
• Customized racquets (with specific stringing) will incur a ₹500 deduction for string and stringing charges.

4. Refund Process

• Once approved, refunds will be processed within 4-7 business days to the original payment method.
• For canceled orders above ₹50,000, a 1.5%-2.7% transaction charge will be deducted based on the payment method.

5. Exchange Policy

• Exchanges are available for size issues or defective items.
• Request must be made within 3 days of delivery.
• For size-related exchanges (apparel/footwear), the customer must bear return shipping costs of ₹300.

6. Shipping Charges

• If the return is due to personal preference, the customer bears return shipping costs.
• If the return is due to a defect, damage, or wrong product, SM SPORTS covers the shipping cost.
• For large or heavy items, additional return shipping charges may apply (₹500 for bulk items).

7. Order Cancellation Policy

• If the order is not shipped, cancellation is allowed (payment processing charges may apply).
• If the order is shipped, the customer must bear two-way shipping costs.
• For customized racquets, a ₹500 deduction applies.

8. Important Disclaimer

• SM SPORTS is only responsible for orders placed on our official website.
• We are not liable for damages or delays caused by third-party courier services.
• Policies may be updated at any time without notice.